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Smarter Commerce | October 20, 2014

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Exchange Solutions + IBM Tealeaf: The Key to Maximizing Customer Engagement & Profitability

October 13, 2014 |

The following is a guest post by Crystel Figaro, Marketing Manager at Exchange Solutions.

Further to the IBM partnership we excitedly announced in one of our blog posts earlier this year, it’s great to see the synergies of

Store-to-trunk…with a silver lining

October 10, 2014 |

Last week, I had the great privilege of meeting with a number of retailers attending the 2014 Summit in Seattle. And, it continued to underscore for me just how clever retailers are—and have to be—to keep up with us

How to Serve and Delight Your Customers in the Contact Center

October 10, 2014 |

Businesses continuously seek to improve customer satisfaction and loyalty by optimizing their digital channels. They invest millions of dollars on various initiatives and strategies to improve customer experience and to increase sales revenues. However, the key component of a seamless …

What is the Internet of Things? Does it really matter?

October 9, 2014 |

Pop quiz: What does cloud technology, big data, mobile and social all have in common with the Internet of Things? Answer: they’re all terms to describe an innovative technology that tends to create more questions than answers. Don’t believe me?

CXO in a world of smart devices

October 8, 2014 |

Mobile is ubiquitous. People have smart devices with them all of the time and they are using them. Time spent on mobile apps (127 min per day) is challenging time spent on TV (168 mins per day). And people are