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Smarter Commerce | October 24, 2014

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Automating multi-touch, multi-campaign journeys at Cisco

October 21, 2014 |

Last week, I was able to do one of my favorite things professionally. I got out of the office and listened to our clients’ discuss their experiences at the IBM ExperienceOne Customer Forum in San Francisco. Attendee’s from Cisco gave

A success story from the European Customer Experience Festival

October 20, 2014 |

“This is what makes a great experience,” says my new best business friend I met on the first day of IBM Europe’s Customer Festival. I feel like agreeing with him instantly, but think harder and wonder if the event

Find out how in-depth behavior analysis drives increased conversions

October 17, 2014 |

When analyzing online behavior, it’s important to look at a variety of factors in order to determine what’s causing a certain issue. For instance, if conversion rates are low, you need to be able to analyze where customers are abandoning …

Enhancing customer engagements through customer experience best practices

October 16, 2014 |

Greetings from the San Francisco Bay Area! I had a blast in our San Francisco ExperienceOne Customer Forum, sharing ideas with industry experts and IBM clients. Throughout the day, clients shared their challenges and ideas around marketing optimization and

Omni-Channel Pricing: Does your left hand know what your right hand is doing?

October 15, 2014 |

Before the Internet and online retailing, pricing was so much easier. Retailers could price their products for stores maybe differentiating, or more recently optimizing, the prices by region or zone, and use insights gathered from mystery shoppers checking prices in