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IBM Commerce Blog | July 2, 2015

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Customer Journey Analytics: Analyze and View the Customer Journey over Time and across Devices

June 26, 2015 |

Last month at the IBM Amplify 2015 conference, we unveiled IBM Journey Analytics. With a planned release later this year, Journey Analytics is the first solution to visualize and analyze the paths customers take, over time and across

5 Critical Considerations for Cloud-based E-commerce

June 25, 2015 |

The following is a guest post by Jerry Lewis, VP Commerce Platforms and Client Strategy at Astound Commerce.

With the ever-growing list of software-as-a-service (SaaS) and cloud-based providers of e-commerce solutions, it’s becoming difficult to understand all the options, let

#NewWaytoEngage Tweetchat – June 30: Holiday Readiness

June 24, 2015 |

It’s almost July. Can you believe it?! The sun is out, the days are long, and the kids are finally finished with another year of school. Given that the pace of life has hopefully slowed down for you a bit,

Using Social Media to Create a Better Customer Experience

June 23, 2015 |

The following is a guest post by Shep Hyken, CSP, CPAE, Shepard Presentations, LLC

The customer’s voice is louder than ever. When there is a problem or complaint, he or she no longer tells the company (if they are

Father’s Day 2015 Drives Mobile Sales of Sports Apparel and Specialty Gifts

June 22, 2015 |

For some of my buddies the highlight of Father’s Day is a family outing to Fenway Park while others count down the days until they unwrap a new set of irons, a crisp new button down shirt, or some shiny