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Smarter Commerce | September 16, 2014

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Contact center omnipresence in an omnichannel world

September 9, 2014 |

In today’s world, every business offers great products and services at rock-bottom prices. So businesses must start taking advantage of customer service to stand out and gain brand loyalty. If customers do encounter bad service, research found that 29% would …

Needs and speeds

September 8, 2014 |

Do you shop in stores anymore? Of course you do. Only 6.4% of U.S. retail sales are online according to the U.S. Census Bureau. But you have the Internet, you have a Smartphone, you have Facebook and Snapchat and Instagram. …

Be responsive to your customers by optimizing for mobile

September 5, 2014 |

Shoppers are browsing the Internet on an increasingly diverse set of devices, including desktops, laptops, tablets, smartphones, TVs, and soon-on a plethora of wearable devices. And, shoppers want to take the easiest approach to engage with sellers, which, most of …

Course correction:

September 3, 2014 |

Today’s aerospace and defense (A&D) companies are dealing with a variety of challenges from multiple external forces and threats from within. Defense budgets are shrinking, competition is fierce, and riskier market conditions are pushing companies to focus on protecting profit …

Bring a meaningful, human connection back to customer experience

September 2, 2014 | | One Comment

The following is a guest post by Anurag Wadehra, Chief Marketing Officer at LivePerson.

There’s no disputing that, today, brands want to connect to customers in ways that are meaningful and memorable.

Bryan Kramer’s latest “Human to …