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Smarter Commerce | November 26, 2014

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Best-in-Class Supplier Management Drives Value to your Business

November 25, 2014 |

Release of IBM Emptoris Supplier Lifecycle Management (Version 10.0.3)

One of the core challenges for procurement organizations Global 2000 companies is connecting often disperse sources of supplier information, both internal and external, to gain a singular, more global view of

Make Holiday Magic with the Right Data and the Means to Use It

November 24, 2014 |

When I was a little girl, I wished that Santa Claus would bring me a doll I’d seen on TV. Sure enough, on that special morning when I opened my present from Santa and saw the doll inside, it was

Customer insight with analytics in the Bluemix Cloud

November 21, 2014 |

Recently, I discovered how to take advantage of Big Data & Analytics services available in the Cloud by pairing them with customer profiles, demographics, and behavioral data for customer insight. These services help improve segmentation and customer targeting for marketing

It’s all about the Personal Experience!

November 21, 2014 |

Black Friday and Cyber Monday offer an extreme example of how consumers are changing how they research purchases and transact with brands and what they expect from the customer experience. In his recent blog, Rod Martinez asked whether Black

What does a high-quality, meaningful customer experience look like?

November 20, 2014 |

 The following is a guest post by Alon Waks, leader of the Product Marketing and Go-To-Market teams at LivePerson.

“80% of companies surveyed said that they offer superior customer service, but only 8% of their customers agreed with