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Smarter Commerce | October 21, 2014

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Enhancing customer engagements through customer experience best practices

October 16, 2014 |

Greetings from the San Francisco Bay Area! I had a blast in our San Francisco ExperienceOne Customer Forum, sharing ideas with industry experts and IBM clients. Throughout the day, clients shared their challenges and ideas around marketing optimization and

Omni-Channel Pricing: Does your left hand know what your right hand is doing?

October 15, 2014 |

Before the Internet and online retailing, pricing was so much easier. Retailers could price their products for stores maybe differentiating, or more recently optimizing, the prices by region or zone, and use insights gathered from mystery shoppers checking prices in

Exchange Solutions + IBM Tealeaf: The Key to Maximizing Customer Engagement & Profitability

October 13, 2014 |

The following is a guest post by Crystel Figaro, Marketing Manager at Exchange Solutions.

Further to the IBM partnership we excitedly announced in one of our blog posts earlier this year, it’s great to see the synergies of

Store-to-trunk…with a silver lining

October 10, 2014 |

Last week, I had the great privilege of meeting with a number of retailers attending the 2014 Shop.org Summit in Seattle. And, it continued to underscore for me just how clever retailers are—and have to be—to keep up with us

How to Serve and Delight Your Customers in the Contact Center

October 10, 2014 |

Businesses continuously seek to improve customer satisfaction and loyalty by optimizing their digital channels. They invest millions of dollars on various initiatives and strategies to improve customer experience and to increase sales revenues. However, the key component of a seamless …