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Smarter Commerce | July 24, 2014

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Make your contact center a profit center

July 17, 2014 |

Good news travels fast, but bad news travels even faster. It’s just a part of doing business in the digital age. Social media channels such as Facebook and Twitter, and mobile devices like smartphones and tablets, make it easier than …

The dilemma of trading partner network downtime

July 16, 2014 |

In my past life as an IT applications-focused professional, I remember when various companies I worked for would use a late Saturday or Sunday night time slot, like midnight to 1:00 a.m., to take down various applications, or the network, …

Tip your cap (and hit play) to celebrate these All Stars

July 16, 2014 |

As temperature sizzle in the US, it’s time for a tip of my (Mets) cap to the boys of summer who are readying their bats for the annual MLB All Star game (July 15 at Minneapolis’ Target Field). This battle …

Are you a ‘best friend brand?’

July 15, 2014 |

The following is a guest post by Dave Walters, Strategic Marketing Evangelist, Silverpop, an IBM Company.

A brand’s relationship with its customers is constantly evolving. Today’s customer expects these relationships to be more personal and relevant than ever …

Discover how to tackle your B2B integration challenges

July 14, 2014 |

Doing business around the clock and across the globe is the new normal for many businesses. Partner communities are getting more diverse, and their communications requirements are getting more complex. What does it take to gain the visibility and automation …