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Smarter Commerce | September 16, 2014

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Will driverless cars wreck auto insurance?

September 11, 2014 |

I live in Los Angeles where traffic is legendary. At one point in my career, while working as a management consultant for PriceWaterhouseCoopers, I had an office in Century City (adjacent to Beverly Hills). Nice place to work. I lived …

Contact center omnipresence in an omnichannel world

September 9, 2014 |

In today’s world, every business offers great products and services at rock-bottom prices. So businesses must start taking advantage of customer service to stand out and gain brand loyalty. If customers do encounter bad service, research found that 29% would …

Needs and speeds

September 8, 2014 |

Do you shop in stores anymore? Of course you do. Only 6.4% of U.S. retail sales are online according to the U.S. Census Bureau. But you have the Internet, you have a Smartphone, you have Facebook and Snapchat and Instagram. …

Be responsive to your customers by optimizing for mobile

September 5, 2014 |

Shoppers are browsing the Internet on an increasingly diverse set of devices, including desktops, laptops, tablets, smartphones, TVs, and soon-on a plethora of wearable devices. And, shoppers want to take the easiest approach to engage with sellers, which, most of …

Course correction:

September 3, 2014 |

Today’s aerospace and defense (A&D) companies are dealing with a variety of challenges from multiple external forces and threats from within. Defense budgets are shrinking, competition is fierce, and riskier market conditions are pushing companies to focus on protecting profit …