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Smarter Commerce | November 1, 2014

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Smarter Commerce

Three steps to better GRC for data movement and exchange

October 31, 2014 |

Before we look at how you can improve governance, risk and compliance (GRC) for data movement and data exchange (more specifically, managed file transfer and B2B integration) let’s look at the need for improvement.


Do you believe there’s a

Building compelling retail mobile apps for shoppers

October 30, 2014 |

How many mobile apps from retailers or sellers do you have on your smartphone right now? Probably not too many. I have a few apps for restaurants, like McDonald’s and Tim Hortons, and a few for electronics such as Best

Does your insurer understand you?

October 29, 2014 |

As a hobby, I invest in rental property — single family homes that I rent out for extra income. (I’ve got a kid in college in another state, so every little bit helps!) The other day, I asked insurance companies

Here’s the THING – with the Internet of Things

October 28, 2014 |

Remember 1998? Dotcom boom? Everyone thought brick and mortar stores were finished and within a year we’d all be buying toothpaste on a website. Every business in San Francisco thought they needed a website, elementary school kids were

From abandonment to opportunity: How to get your customers to Disney World faster

October 28, 2014 |

We all know what it’s like to shop online, because most of us do it ourselves frequently. As consumers, we’re getting smarter about browsing, comparing options, asking for advice on social media, reading online reviews, and finding the best deals.

Don’t let criminals hide in the noise

October 27, 2014 |

Today’s headlines are filled with news on data breaches and the public wonders how this can keep happening. The frequency and impact of these news-making breaches is evidence that criminals are gaining sophistication and are getting even better at hiding

Lifecycle release update: Quickly find and take action with customers who abandon the purchase lifecycle

October 27, 2014 |

In a series of blog posts over the next couple of weeks, I want to share details with you about exciting enhancements now available with our lifecycle analytics solutions, IBM Digital Analytics Lifecycle and IBM Tealeaf cxLifecycle.

For those

Our ecosystem delivers power to the people

October 27, 2014 |

I just attended another IBM ExperienceOne customer forum, this time in hometown New York City. While there, I had the pleasure of meeting once again with the great folks from RiverPoint, one of our awesome IBM Business Partners.


Short-term win; long-term loss

October 24, 2014 |

good choiceWhen I see clients making short-term decisions that have a high likelihood of long-term negative repercussions, I can’t help but speak up. I encountered just such a case at the recent 2014 Summit in Seattle in a discussion with

For some, the scariest thing this Halloween is Christmas!

October 23, 2014 |

This time of year can bring unease to the most seasoned retail professional. As Halloween arrives, the impending holiday shopping season hot on its heels can seem like a dark and scary neighborhood full of fickle, empowered consumers. But fear …